This video shows the process of recording and resolving customer issues. Windchill Customer Experience Management (CEM) allows customers to perform multiple simultaneous actions like getting the product back, performing a failure investigation and compliance reporting, Windchill Nonconformance and CEM modules allow any role based user to escalate critical quality issues into enterprise level Corrective and Preventive Actions (CAPA). Closed Loop Quality!... (Show more)(Show less)
In this exercise, you will take the role of John Evans. John is looking for released screw fasteners to use in one of his designs. As John, you will use multiple searching methods to locate the desired information.
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