This video shows the process of recording and resolving customer issues. Windchill Customer Experience Management (CEM) allows customers to perform multiple simultaneous actions like getting the product back, performing a failure investigation and compliance reporting, Windchill Nonconformance and CEM modules allow any role based user to escalate critical quality issues into enterprise level Corrective and Preventive Actions (CAPA). Closed Loop Quality!... (Show more)(Show less)
This movie shows how any role based user can create a manufacturing shop floor nonconformance or incoming supplier inspection nonconformance in 20 seconds or less. The Windchill Nonconformance module allows users to quickly capture records and route them to a Quality Engineer or MRB. From there we can perform an investigation, risk assessment and disposition of products or documents. The ability to escalate a Complaint into enterprise level Corrective Action (CAPA) is world class. 100% Closed Loop Quality.... (Show more)(Show less)
Technology change can be a crucial business initiative for manufacturers, but technology change requires more than installing software. Chad Jackson of Lifecycle Insights explains what it takes to make your initiative a successful one.