This video shows the process of recording and resolving customer issues. Windchill Customer Experience Management (CEM) allows customers to perform multiple simultaneous actions like getting the product back, performing a failure investigation and compliance reporting, Windchill Nonconformance and CEM modules allow any role based user to escalate critical quality issues into enterprise level Corrective and Preventive Actions (CAPA). Closed Loop Quality!... (Show more)(Show less)
In this exercise, you will take the roles of Mike Jones, Fred Smith, and John Evans as they work with the Gearbox Assembly 900 Requirements document that Mike recently created. In particular: As Mike Jones, you submit the specification for review; As Fred Smith, you review the specification document; As John Evans, you promote the specification document to the next state.... (Show more)(Show less)
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